All payments should be made within 5 working days of the completion of the service, unless a separate agreement has been reached prior to contract. An invoice can be requested before payment is made if necessary and should be requested on or before the 1st date of service.

Payments made via Bacs or cheque should be cleared within 5 days of the start of service unless a separate agreement has been reached prior to contract.

Payments made by card reader will generate an automated receipt. If a payment is made by cash, Bacs or cheque, a receipt will be sent within 5 working days.

If a service is held up due to extreme weather restrictions or unforeseen circumstances and an advanced payment for that service has already been made, the client reserves the right to reschedule the appointment or, if necessary, request a refund for the amount still outstanding.

If an arranged appointment is cancelled by a client with a minimum 24 hours notice, no cancellation fee will be due. Where a client cancels an appointment with less than 24 hours notice, a £10.00 cancellation fee will be due and payable within 5 working days.

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